Vernova Return & Refund Policy

At Vernova, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to assist you with a smooth return or exchange process.

Returns

  • You have 30 days from the delivery date to initiate a return.
  • To be eligible for a return, your item must be unused, unwashed, and in its original condition, with all tags attached and in the original packaging.
  • Items like intimate apparel, swimwear, or personalized items are final sale and cannot be returned for hygiene or customization reasons.

Refunds

  • Once your return is received and inspected, we will notify you about the status of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-10 business days, depending on your payment provider.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@vernova.site, and we’ll assist you through the process.

Shipping for Returns

  • You will be responsible for covering the cost of return shipping unless the return is due to a defective or incorrect item sent by us.
  • Original shipping costs are non-refundable, except in cases of errors made by Vernova.

Late or Missing Refunds

  • If you haven’t received your refund yet, check your bank account and contact your card issuer, as processing times may vary.
  • If you’ve done this and still haven’t received your refund, please contact us at info@vernova.site, and we will assist you further.

Contact Us

For any questions about your return, exchange, or refund, please get in touch with us using the following details:

Thank you for shopping at Vernova!